CloudFon | Al-Powered Customer Engagement Platform

Products

Manage all channels conversations in a widget

Digital Channels

Communicate with customers across any channels

Enjoy seamless customer journeys

Help you get the most valuable data you want

Workflow & Automation

Shift activity implementers from humans to a software program

Gen-AI drives agent faster

Your 360° customer view

Ignite engagement everywhere

Aid the customer service to answers rapidly

Mobile App for Android & iOS

Integration & API

Connect CRM and other platforms with less complexity

Features

Connect your preferred way - chat, text, social, or email

Maximize efficiency with a single platform for all your channels

Communication Channels

Keep information flowing efficiently

Conversation Management

Manage your conversations effortlessly with intelligent platform

Workflow & Automation

Empower companies to offer customers a different level of service

Make AI-powered agents work smarter and faster

Segment, track and analyze customers in one tab

Send immediate marketing messages at scale

Reveal valuable insights and turning into actionable insights

Aids the customer service to answers rapidly

Security & Privacy

We respect your privacy and protect your personal data

Integration & Service

We provide what you need

Unleash your uniqueness with customization

Resources

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Documentations
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Who is CloudFon and why choose CloudFon

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Customer Service Resources

Empower your business with our customer service resources. Stay ahead of the latest trends and gain expert advice to enhance customer satisfaction.

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Documentations

Academy

Upcoming Events

What’s New

Discover the latest feature releases, improvements, and updates on CloudCX.

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Insights Explore business insights & success stories.

User Guides

Browse CloudFon omnichannel contact center software documentations by the following categories.

System Admin

Admin

Quick Start Guide

This guide will help you get quickly started with installing and deploying the CloudFon CX system to suit your needs.

Installation and Upgrade

This guide will guide you step by step through the installation and deployment of your CX platform. Please follow the instructions to start an exciting journey!

System initialization

After the Cloudfon CX has been installed successfully, use your browser to access the web portal, we will enter the system initialization boot interface. Let's start the step-by-step journey of comple...

System Admin User Guide

This guide will guide you to operate your CX platform. Please follow the guide to start your pleasant configuration journey!

Troubleshooting

More information will be presented in the future, stay tuned!

Quick Start Guide for Web Chat

This article acquaints you with the features that CloudFon Web Chat provides and the steps you need to take to start using Web Chat, involves creating your team, configuring the features you want to u...

Admin User Guide

This guide is for Team admins who need to prepare for, configure, and operate the Customer Experience (CX) system.

Agent User Guide

This guide is for agents of the Team who need to use the Customer Experience (CX) system to delight customers with smarter conversations.

Mobile App User Guide

This guide is for agents who need to use the omnichannel contact center software (Moible App) to delight customers with smarter conversations.

Troubleshooting FAQ

This article groups together the most common issues reported by our CX users. You can use the following list to see if any match your inquiry and follow the corresponding link to learn more about the ...

Video Tutorials

For better understanding of how to use and set software through procedures in the video.

How to create a workflow for Web chat

How to configure AWS S3 File Sever

How to integrate with Facebook

How CloudCX platform work with Gmail

How CloudCX platform work with Zoho CRM

How CloudCX platform work with Salesforce CRM

Blogs

Exhibitions

Zalo is now live on CloudCX!

We're excited to announce that CloudCX, now fully supports Zalo Official Account integration - one of Vietnam's most popular messaging apps.

WhatsApp vs Instagram DM: Choosing the Right Channel...

Two of the most powerful Meta-owned channels, WhatsApp and Instagram Direct Messages (DMs), have become central to modern customer engagement strategies. But which one is better? At CloudCX, we believ...

Unlocking the Power of WhatsApp in AI-Powered Omnich...

Businesses across industries are looking to extend their service reach, reduce friction, and deliver seamless support across multiple channels. Among these, WhatsApp has emerged as a cornerstone of mo...

Meet CloudFon Contacts Feature — Your Smart, Built-I...

CloudCX contacts feature-a 360° customer view tool right built-in our omnichannel contact center-gives you everything you need to manage, segment, and understand your customers like never before.

Introducing Broadcast: Scalable, Personalized Outrea...

We're excited to announce a powerful new Broadcast add-on to our CloudFon Omnichannel Contact Center solution!

Transforming Customer Support with AI Agent: Efficie...

What makes AI agent stand out? They don’t stay static. With every exchange, they sharpen their conversational abilities and deepen their grasp of what users truly need. While they might begin as digit...

Call & Contact Center Expo US 2024 in Las Vegas

April 24-25th Booth #5011 S1 Lower, Las Vegas Convention Center sales@cloudfon.net

ITEXPO TECHSUPERSHOW 2024

ITEXPO and CX Expo is coming soon, and we couldn't be more excited to be a part of it!

Call & Contact Centre Expo London 2023

Date: 29th-30th November Location: ExCel London, Halls S1-S3 Booth: CC-M40

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