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Customer Service Resources
Empower your business with our customer service resources. Stay ahead of the latest trends and gain expert advice to enhance customer satisfaction.
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User Guides
Browse CloudFon omnichannel contact center software documentations by the following categories.
System Admin
Admin
Quick Start Guide
This guide will help you get quickly started with installing and deploying the CloudFon CX system to suit your needs.
Installation and Upgrade
This guide will guide you step by step through the installation and deployment of your CX platform. Please follow the instructions to start an exciting journey!
System initialization
After the Cloudfon CX has been installed successfully, use your browser to access the web portal, we will enter the system initialization boot interface. Let's start the step-by-step journey of comple...
System Admin User Guide
This guide will guide you to operate your CX platform. Please follow the guide to start your pleasant configuration journey!
Troubleshooting
More information will be presented in the future, stay tuned!
Quick Start Guide for Web Chat
This article acquaints you with the features that CloudFon Web Chat provides and the steps you need to take to start using Web Chat, involves creating your team, configuring the features you want to u...
Admin User Guide
This guide is for Team admins who need to prepare for, configure, and operate the Customer Experience (CX) system.
Agent User Guide
This guide is for agents of the Team who need to use the Customer Experience (CX) system to delight customers with smarter conversations.
Mobile App User Guide
This guide is for agents who need to use the omnichannel contact center software (Moible App) to delight customers with smarter conversations.
Troubleshooting FAQ
This article groups together the most common issues reported by our CX users. You can use the following list to see if any match your inquiry and follow the corresponding link to learn more about the ...
Video Tutorials
For better understanding of how to use and set software through procedures in the video.
Blogs
Exhibitions
Which Chatbot Delivers Better CX: Generative AI or Q...
People now expect swift, customized, and precise responses.This change has ushered in a wave of advanced chatbot developments, surpassing traditional Q&A models in favor of the versatile Generative AI...
CloudFon omni widget can be installed in Shopify sto...
CloudFon's omni widget can be effortlessly and swiftly installed without any coding skills or technical knowledge in the bottom right corner of a Shopify store now!
The Skill of Using Canned Messages Effectively
Here's a helpful tip: Responding to your customers instantly when they're actively thinking about your product can really help you retain and convert them.
Leveraging AI in CloudFon： Compose, Optimize, Summar...
At CloudFon, AI operates as an ever-present assistant on your dashboard, guiding you through each interaction with customers. This system not only enhances agents' experiences but also guarantees quic...
