Omni Widget
Manage all channels conversations in a widget
Digital Channels
Communicate with customers across any channels
Ticketing
Enjoy seamless customer journeys
Analytics
Help you get the most valuable data you want
Workflow & Automation
Shift activity implementers from humans to a software program
AI
Gen-AI drives agent faster
Contacts
Your 360° customer view
Broadcast
Ignite engagement everywhere
Knowledge Base
Aid the customer service to answers rapidly
Remote Agents
Mobile App for Android & iOS
Integration & API
Connect CRM and other platforms with less complexity
Web Chat
Connect your preferred way - chat, text, social, or email
Unified Inbox
Maximize efficiency with a single platform for all your channels
Communication Channels
Keep information flowing efficiently
Conversation Management
Manage your conversations effortlessly with intelligent platform
Workflow & Automation
Empower companies to offer customers a different level of service
AI
Make AI-powered agents work smarter and faster
Contacts
Segment, track and analyze customers in one tab
Broadcast
Send immediate marketing messages at scale
Analytics
Reveal valuable insights and turning into actionable insights
Knowledge Base
Aids the customer service to answers rapidly
Security & Privacy
We respect your privacy and protect your personal data
Integration & Service
We provide what you need
Customization
Unleash your uniqueness with customization
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About Us
Who is CloudFon and why choose CloudFon
Contact Us
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Customer Service Resources
Empower your business with our customer service resources. Stay ahead of the latest trends and gain expert advice to enhance customer satisfaction.
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Documentations
Academy
Upcoming Events
What’s New
Discover the latest feature releases, improvements, and updates on CloudCX.
Insights Explore business insights & success stories.
User Guides
Browse CloudFon omnichannel contact center software documentations by the following categories.
System Admin
Admin
Video Tutorials
For better understanding of how to use and set software through procedures in the video.
How to create a workflow for Web chat
How to configure AWS S3 File Sever
How to integrate with Facebook
How CloudCX platform work with Gmail
How CloudCX platform work with Zoho CRM
How CloudCX platform work with Salesforce CRM
Blogs
Exhibitions
Workflow Automation: Seize the Future of Streamlined...
What if your team could escape repetitive tasks and focus on significant wins? Workflow automation makes it happen. By replacing manual work with automated processes, businesses not only save time but...
7 Proven WhatsApp Broadcast Strategies to Boost Cust...
WhatsApp is a top tool for businesses, especially those seeking direct customer connections. Its broadcast feature lets you reach audiences efficiently, but success requires strategy. This article unc...
Which Chatbot Delivers Better CX: Generative AI or Q...
People now expect swift, customized, and precise responses.This change has ushered in a wave of advanced chatbot developments, surpassing traditional Q&A models in favor of the versatile Generative AI...
CloudFon omni widget can be installed in Shopify sto...
CloudFon's omni widget can be effortlessly and swiftly installed without any coding skills or technical knowledge in the bottom right corner of a Shopify store now!
The Skill of Using Canned Messages Effectively
Here's a helpful tip: Responding to your customers instantly when they're actively thinking about your product can really help you retain and convert them.
Leveraging AI in CloudFon： Compose, Optimize, Summar...
At CloudFon, AI operates as an ever-present assistant on your dashboard, guiding you through each interaction with customers. This system not only enhances agents' experiences but also guarantees quic...
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