Last Updated: April 25th, 2023
CloudFon Network Technology Co.,LTD ("CloudFon") is committed to protecting the privacy of customers and users of our website, products, and services. This Privacy Policy explains what personal data we collect from you and how we use it. This Privacy Policy pertains to our online collection of data from our web properties and to our collection of data from your use of our products or services. We encourage you to read the full policy below as by using our website, products, or services, and submitting any personal information, you consent to the collection and use of this information by CloudFon.
Also, please be aware that our Privacy Policy may change from time to time to evolve with the products and services we offer you and changing technologies. Be sure to check back here periodically for any changes.
CloudFon is sensitive to the private nature of information you provide to us over the Internet. Our privacy practices are designed to maximize your ability to control the use of your personal, private information while at the same time giving you the opportunity to obtain interesting and useful information, products, and services.
Personal Data We Collect
We collect personal data from you in several ways while we market CloudFon Services, interact with our customers, and provide CloudFon Services. You provide us with personal data when you ask to learn more about our products and services, request a demo or evaluation, sign up for newsletters, enter promotions, interact with us on our social media channels, order products or services, talk with us on the phone, have a live chat with us, send us an email, request white papers, ebooks, reports or other resources, watch training videos, sign up for or attend events, trade shows or seminars. We may collect personal data from you when you register for, download, access, and submit information to the CloudFon Services or otherwise use our Services. We collect certain information automatically as you interact with our Services, and when you provide comments and suggestions, send us feedback requests and use support services. We may get information about you from Organizations or collect information about you on behalf of organizations that use our services. If you do not want us to collect this personal data directly from you, please do not provide it.
Data we collect depends on the products, services, and features you use, and can include the following:
Name and contact data
We collect your first and last name, email address, postal address, phone number, and other similar contact data.
Credentials
We collect passwords and security information used for authentication and account access.
Demographic data
We collect data about you such as your country and preferred language.
Payment data
We, or our third-party service providers, collect data necessary to process your payment if you make purchases, such as your credit card number, or CCV number.
Usage data
We collect data about how you and your device interact with our services. This includes data, such as the features you use, items you purchase, and web pages you visit. This also includes data about your device and the network you use to connect to our services, including IP address, device identifiers, and regional and language settings. This includes information about the operating systems and other CloudFon software installed on your device. And it includes data about the performance of the products or services and any problems you experience with them.
Location data
We may collect information about your location in multiple ways. When you register or purchase a product or service we may request a billing address or location of use. Precise GPS location may be collected from mobile devices with your permission. Wi-Fi and IP addresses received from your browser or device may be used to determine your approximate location.
Content
We collect the content of your files and communications when necessary to provide you with the services you use. For example, if you receive a message using a CloudFon-hosted messaging service, we need to collect the content of that message in order to deliver it to your softphone/Omnichannel Messaging Center client, display it to you, enable you to reply to it and store it for you until you choose to delete it. Examples of this data include the content of instant messages, documents, photos, music, or videos you file transfer using CloudFon services. When you grant the Contacts permission in our apps, we load your local address book into the app in order to provide direct access to your contacts’ names, phone numbers, and email addresses.
We also collect the content of messages you send to us, such as feedback and product reviews you write, or questions or information you provide for customer support. When you contact us, such as for customer support, chat sessions with our representatives may be monitored and recorded.
How We Use Personal Data
CloudFon uses the data we collect to provide you with the services we offer and to improve and personalize your experiences, as well as the products and services CloudFon provides. We also may use the data to communicate with you, including sending you information on security updates, account status notices, and product changes or updates.
Further details on how we specifically use your data are outlined below:
Providing and improving our products and services
We use data to provide and improve the services we offer and perform essential business operations. This includes operating the services, maintaining, and improving the performance of the services, including the development of new features, research, and providing customer support.
Communications
We use the data we collect to deliver and personalize communications with you. For example, we may contact you by email or other means to inform you when a subscription is ending, let you know when updates are available, remind you about items left in your online shopping cart, invite you to participate in a survey or tell you about new products or services available to you. Additionally, you can choose to sign up for email subscriptions, like our News Subscription list, and choose whether you wish to receive promotional material along with your subscription. We do not sell any information we collect to third parties. With any of our promotional material emails, you will have the option to unsubscribe from future mailings from a link within the email communication. You can also contact CloudFon directly in order to unsubscribe by emailing marketing@cloudfon.net.
Business operations and compliance
CloudFon may use personally identifiable information to investigate and help prevent potentially unlawful activity that threatens either CloudFon or any company affiliated with CloudFon. Moreover, upon the appropriate request of a government agency, law enforcement, court, or as otherwise required by law, CloudFon may disclose personally identifiable information.
Push notification
To let you know of incoming calls, chats, and other messages, our apps use the notification service on your device. For many devices, these services are provided by another company. To tell you who is calling, for example, or to give you the first few words of the new chat, our service has to tell the company providing the notification service so that they can provide the notification to you. The company providing the notification service on your device will use this information in accordance with its own terms and privacy policy. CloudFon is not responsible for the data collected by the company providing the notification service. If you don’t want to use the notification services with our applications, turn it off in the settings found in the application or your device.
Cookies
CloudFon collects information related to your use of our website using cookies. Cookies are small files containing strings of text stored on your computer. These are used to save your preferences and login information. Enabling these cookies is not strictly necessary for the website to work, but it will provide you with a better browsing experience. You can delete or block these cookies, but if you do that, some features of this site may not work as intended.
Corrections/Complaints
CloudFon shall honor email requests sent to support@cloudfon.net from customers to change their account information (i.e., name, address, or billing information) or otherwise correct inaccurate information. CloudFon will gladly correct such information and customers are welcome to verify that the appropriate corrections have been made. In addition, if you believe that your personally identifiable information is being mishandled in light of this Privacy Policy, please immediately notify CloudFon by email at support@cloudfon.net so that we can address your concern.
Security
CloudFon takes reasonable steps to protect the information you provide to us as part of your use of the CloudFon service from loss, misuse, and unauthorized access or disclosure. Information about our subscribers and their website usage is not shared with third parties for any marketing purposes. We do not disclose any information about any subscribers’ usage of our website except in specific cases, for example, if required to do so by law, and we do not share information with any unaffiliated third parties for marketing purposes unless you expressly give us permission to do so.
Links to Other Sites
This website contains links to other web pages and websites. CloudFon is not responsible for the privacy practices or the content of such websites. You are encouraged to review the privacy policies of these other websites before registering for any products or services from that website.
Children
Our website is directed to individuals who are the age of majority or older in their jurisdiction. We do not knowingly collect information from children under the age of 13. If you believe your child has provided information on this website, please contact us at support@cloudfon.net
General Data Protection Regulation (GDPR)
CloudFon ensures it manages your personal data in line with the General Data Protection Regulation (GDPR) and as such we are committed to fair information practices, and we respect the privacy and security of our users.
Questions/Concerns
If, after reading our Privacy Policy, you have questions or concerns about any of the statements herein, or would like to correct personal information, you may contact us at support@cloudfon.net
