Omni Widget
Manage all channels conversations in a widget
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Send immediate marketing messages at scale
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Broadcast
Smart broadcast, stronger CX bonds
Reach every customer, every time. Amplify CX with seamless broadcast messaging—deliver critical updates,
promotions, and support instantly across WhatsApp, SMS, or email.
No missed connections, just real-time clarity at scale
In a customer-centric business, every opportunity to communicate with customers is crucial. Missed connections can lead to misunderstandings, dissatisfaction, and potentially lost business.
Broadcast smarter, connect deeper
Broadcast uses data, analytics, and customer insights to be more targeted, when the it's smarter and more relevant, it has a better chance of creating a deeper connection with the customer.
Elevate engagement, turn customer touchpoints into trustpoints
Broadcast can be used to send out engaging content, by providing interesting and valuable content, it encourages customers to interact with the agents.
Rich views of broadcast list
Centralized information display
Centralized information display
It serves as a centralized location where all broadcast-related data is presented. This includes details such as the content of the broadcasts, the channel type, the scheduled times, the target audience (e.g., specific customer segments or all customers), and the status of each broadcast (whether it's pending, in progress, or completed).
Enhanced visualization
Enhanced visualization
The display is not just a simple list but offers enhanced visual elements and formatting. For example, it might use color-coding to distinguish between different types of broadcasts or their statuses. Ongoing broadcasts could be in blue, completed ones in green, and stopped ones in yellow.
Quick access to details
Quick access to details
Agents can quickly access and view detailed information about each broadcast with just a click or a hover action. This might include a preview of the broadcast message, the number of recipients, and any attached files or media.
Humanized actions
Multiple edit button displayed when the item is in draft, paused, ongoing or stop status, allowing users to modify relevant content precisely in these specific states, ensuring data integrity and workflow flexibility during the preparatory or halted phases.
When it comes to "Copy", clicking the copy option with a pop-up window, once submitted the list refreshes to showcase a new Draft broadcast entry.
Seamless create flow
Agents can easily send out important announcements, exclusive content, and updates, ensuring audience stays informed and engaged.
Intuitive interface guides agents through each step without any hitches: whether it's adding content, setting the target audience, or scheduling the broadcast, all operations flow smoothly, so that they can complete the task in record-time.
Enhance agents productivity significantly, allowing them to focus on the message they want to convey rather than struggling with complex software procedures.
Send via preferred messaging channels
Utilize personalized & multiple channels broadcasts to boost the open rate up to 99%: WhatsApp, email, SMS.
Expand your outreach to a vast and varied crowd through broadcasts on several well-known messaging platforms.
Uncover the secrets to creating broadcast that drive remarkable conversions
Select the customer groups
Select the customer groups
Select the most matching customers for precision marketing from Contacts list, segment customers by their actions like last buy or response, using tags or criteria.
Create tailor messages
Create tailor messages
Drive deeper engagement with tailored messages. Personalize mass messages contents effortlessly by leveraging templates and variables values, enrich your communication with multimedia, dynamic links, and interactive WhatsApp elements.
Schedule or send
Schedule or send
Contents saved as draft directly, when meet "Schedule or Send" (Schedule default) you can pick a future time to schedule the broadcast at least 24 hours ahead, or choose "Send now" to start it right away.
Messages display
Messages display
Once the message sending, it will not be shown as a ticket on the Agent panel only when the customer replies. If there's an open ticket, the marketing message shows only after user reply.
Data analysis
Data analysis
Clicking the analysis tab displays data analysis, with cards showing quantity statistics, such as open rates, reply rates, and click-through rates for buttons.
Higher Engagement
When messages are sent via a recipient's preferred channel, they are more likely to notice and engage with them. For example, if a person prefers WhatsApp for personal communication, a broadcast on this platform is more likely to be opened and read compared to one on a less favored channel.
Improved Reach: Preferred messaging channels usually have a wide user base and high penetration rates. This ensures that the broadcast can reach a large number of people, increasing the potential impact and effectiveness of the message.
Enhanced Personalization
These channels often allow for more personalized communication. You can address recipients by name, segment the audience based on various criteria, and tailor the content to suit their interests and preferences, making the message more relevant and appealing.
Cost-Effectiveness
Compared to traditional advertising or marketing methods, sending broadcasts via messaging channels can be more cost-effective, especially for reaching a targeted audience. There are usually lower costs associated with production and distribution.
Instantaneous Communication
Messages can be delivered almost instantaneously, enabling you to share time - sensitive information or respond quickly to events or trends. This real - time communication capability is crucial for staying relevant and engaging with the audience.