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Optimize CRM use during interactions
Integrating your CRM and contact center software extends the value of your CRM data. You can use that data to route customers to the agent who can best resolve their issue and give that agent the relevant information they need to successfully handle the interaction.
Easy setup without technical skills
Contrary to what you might think, setting up an integration doesn't require technical skills. In fact, omnichannel contact center software providers like CloudFon maintain an ever-expanding library of integration. You'll be able to set up a connection between software in a matter of minutes, so you can realize all the potential integration hold immediately.
Improves internal operations.
Integrating communication tools and contact center software makes agents exchange messages with other agents and supervisors, reach out to subject matter experts for assistance and get support for issue escalation. Empowering agents in this way improves productivity and satisfaction. In turn, this improves customer interactions.
Omnichannel
Personalize the customer experience
Personalize the customer experience
Customers not only expect speedy service, but also service that understands who they are, what they prefer and what their needs are. The more personalized the experience, the quicker and more effective the customer service resolution.
Outline customer journey and touchpoints
Outline customer journey and touchpoints
The integrated data from an omnichannel contact center provides you be able to see all of the customer touchpoints experienced at various stages of the journey—from phone calls, web chat and website messaging to transactional emails, social media messages and more.
Strive for brand and service consistency
Strive for brand and service consistency
To optimize your omnichannel contact center practices, aim to make your brand experience consistent across all channels—both in terms of messaging and engagement. A true omnichannel approach will make this much easier, by introducing tools and processes to streamline communications both internally and externally.
CRM
Quick setup and bind CRM system
Quick setup and bind CRM system
Keep track of what’s happening at each moment in your contact center. Real-time dashboards and reports of contact center metrics give you information at-a glance, directly embedded in CRM system account.
Gain real-time and historical reporting
Gain real-time and historical reporting
Keep track of what’s happening at each moment in your contact center. Real-time dashboards and reports of contact center metrics give you information at-a glance, directly embedded in CRM system account.
Get a 360º view of every customer
Get a 360º view of every customer
Access to the communication details of each contact, enabling you to prioritize follow-up actions and acquire contextual information prior to the next call.
AI Tools
Comprehensive chat analysis
Comprehensive chat analysis
Comprehensive chat analysis driven by AI technology is vital for contact centers, it involves the automated examination of chat interactions to uncover valuable insights. Additionally, it can swiftly detect potential issues or complaints, allowing for immediate resolution and preventing escalations.
Gain real-time and historical reporting
Gain real-time and historical reporting
These AI-driven tools meticulously monitor and evaluate customer interactions, by automating this process, contact centers can consistently maintain service excellence, providing customers with a high level of service quality and adherence to compliance requirements.
United Communications Systems
Crave a unified messaging solution
Crave a unified messaging solution
Unified communications keep your team on the same page with a single shared platform. To simplify omnichannel communications management, you need a holistic view of voice, email, and video messaging.
Establish a remote team
Establish a remote team
A hosted call center PBX lets contact center agents work from anywhere. It helps them take calls remotely while managing the needs of a distributed workforce.
