The seamless integration of email and other various customer interaction channels into a unified agent interface, ensuring digital-first omnichannel experiences for your customers. Your agents effortlessly transition between managing emails, chats, SMS, and other customer contact channels.

Enable customers to effortlessly connect with your service and sales teams via web chat across various digital channels, such as website, SMS, and social media, and provide them with a comprehensive omnichannel journey, which CloudFon facilitates.

Minimize customer effort to enhance customer satisfaction through SMS: streamline appointment reminders and eliminate the need for manual appointment reminders; inquiries can be addressed through SMS without the need to interact with a online agent; mass messaging is offered for huge communication needs.

Set up and run in few minutes on the unified screen; routing rules and logic to route social media interactions to the right agent; effortless combine social channel messages with chats, Email, SMS, and more.
Interact with customers on the channels they prefer the most to boost sales, minimize obstacles, and enhance overall customer satisfaction.

In addition to text chat, CloudFon also provides peer-to-peer audio & video chat, allowing customers to talk with online agents over chat with a simple click of a button. Audio & video web chat helps agents deliver a more personalized chat experience, decrease handle times and establish closer, more personal relationships with customers.