Get Started
Tell us a bit about you
First name
Last name
Work email
Job title
Company
Country
Country code
Phone number
Submit
Seamless Connections
Limitless Potential
Limitless Potential
Empower Your Contact Center with OmniConnect+
Get Started
Delivering trust through exceptional service of
omni-widget
omni-widget
360° flexible to embedded in your website, allowing customers to get quick and effective response without leaving the page they're on.
Easy to start a live chat and bridge to a preferred channel or let the customer kick off the conversation directly in WhatsApp, SMS, Instagram, Facebook, Email and more.
Simple to deploy and enable, without making any huge changes to your website or coding.
Available to customize button, window, logo and banner.
Easy to start a live chat and bridge to a preferred channel or let the customer kick off the conversation directly in WhatsApp, SMS, Instagram, Facebook, Email and more.
Simple to deploy and enable, without making any huge changes to your website or coding.
Available to customize button, window, logo and banner.
Effortlessly consolidate your communication channels
Traditionally, businesses track customer interactions separately for each channel like texts, web chat, social media, email, and more.
Omnichannel solution allows customers to communicate on the channel they prefer, all these channels can be emerged through a single interaction view to prevent them from having to repeat themselves and decrease hold times.
Omnichannel solution allows customers to communicate on the channel they prefer, all these channels can be emerged through a single interaction view to prevent them from having to repeat themselves and decrease hold times.
Ticketing made effortless and seamless connection at your fingertips
A ticketing system is an essential tool that helps contact center agents manage and track customer service inquiries through to resolution.
When using it in an omnichannel contcat center, customers can submit support tickets through multiple channels, or agents can manually creates tickets while they're on the line with a customer so the support teams can then track, collaborate on, and resolve these tickets all in one single tool : the unified inbox.
When using it in an omnichannel contcat center, customers can submit support tickets through multiple channels, or agents can manually creates tickets while they're on the line with a customer so the support teams can then track, collaborate on, and resolve these tickets all in one single tool : the unified inbox.
Drive efficiency and shorten response time with dashboard & reporting
CloudFon provides a robust set of reports which focus on the data and metrics that matter most to your chat quality, agent performance, visitor satisfaction, tickets & messages volume so that you can make informed decisions for improvement; while the live dashboard allows you to see a 24X7 view of messaging, chats, tickets and agents status.
Spend less time on tasks,invest more time in customers
Intuitive design and display
Simple to build with no coding
Drag-and-drop design tools
Automate most queries
Deliver 24/7 support
Increase engagement and satisfaction
WhatsApp Interactive Messages
Round-the-clock answers at your service to customers questions
Knowledge Base: Cut costs, boost customer satisfaction, build a hassle-free help center in minutes for your team
Canned Message: Simplify, Save, Satisfy
Canned Message: Simplify, Save, Satisfy
Exceptional customer experience delivered wherever you go
Integration is in place, efficiency gains.
CloudFon originally designed to prepare APIs in order to integrate and cooperate with 3rd party systems later, ensure agents to obtain seamless workflows, a unified experience and improved CX performance - all with less complexity.