360° flexible to embedded in your website, allowing customers to get quick and effective response without leaving the page they're on.

Easy to start a web chat and bridge to a preferred channel or let the customer kick off the conversation directly in WhatsApp, SMS, Instagram, Facebook, Email and more.

Simple to deploy and enable, without making any huge changes to your website or coding.

Available to customize button, window, logo and banner.

Traditionally, businesses track customer interactions separately for each channel like texts, web chat, social media, email, and more.

Omnichannel solution allows customers to communicate on the channel they prefer, all these channels can be emerged through a single interaction view to prevent them from having to repeat themselves and decrease hold times.

A ticketing system is an essential tool that helps contact center agents manage and track customer service inquiries through to resolution.
When using it in an omnichannel contact center, customers can submit support tickets through multiple channels, or agents can manually creates tickets while they're on the line with a customer so the support teams can then track, collaborate on, and resolve these tickets all in one single tool : the unified inbox.

CloudFon provides a robust set of reports which focus on the data and metrics that matter most to your chat quality, agent performance, visitor satisfaction, tickets & messages volume so that you can make informed decisions for improvement; while the live dashboard allows you to see a 24X7 view of messaging, chats, tickets and agents status.

By harnessing the powerful capabilities of AI, CloudCX creates a smarter and more efficient customer service environment: Agents become more agile and informed, while customers enjoy more responsive and customized interactions. This AI integration allows CloudCX to achieve service excellence on a large scale, ensuring that both agent and customer experiences are optimized at every touchpoint.

CloudFon approaches the Contacts feature with a strong commitment to enhancing both user and agent experiences: interface is intuitive and easy to navigate, enabling agents to access relevant information quickly; features such as integrated notes, tags, and customizable fields allow agents to personalize and manage customer data effectively.
Additionally, the real-time syncing capability ensures agents always have the most up-to-date information, minimizing delays and enhancing decision-making efficiency during customer interactions.

The broadcast allows sending pre-defined, real-time messages to bulk customers via various channels, automating mass communication.
In agent-customer communication, it brings efficiency, consistency, real-time updates, omnichannel reach, aids in crisis management, allows data-driven improvements, and enhances the customer experience.

Knowledge Base: Cut costs, boost customer satisfaction, build a hassle-free help center in minutes for your team

Canned Message: Simplify, Save, Satisfy