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Get customer questions answered immediately
With web chat, customers have a way to reach agents in the exact moment that they have questions or problems they can't solve. This feels much better than sending an email to a support team; with email, it's hard to know when customer will get a response back.
Reduce repetition for your customers
Customers expect an agent to know their details without asking for them again, including support history and product information. Agents on web chat can read all content supplied by the customer, without requesting customers to explain the issue they're having over and over again.
Make agents build report with customers
In an ongoing chat, agents can observe a customer's tone and sentiment to judge their attitude. By mirroring style or adjusting formality to match a customer, agents can quickly build report and establish a friendly, helpful relationship
Install
Customize
Chat
A customer service center you can
launch in minutes
launch in minutes
Click. Copy. Paste. Chat.
Set up in minutes
Copy a simple line of JavaScript to the HTML of your website and engage with your website visitors instantly.
Chatting with visitors
Sign in to the admin portal and agent portal, check the visitor list and to start chatting with your visitors.
Report feedback
Monitor and track website visitors in real time, review chat history, check web chat reporting and dashboard to have analytics.
Web Chat for your website
Customers want real-time engagement, and they expect support to be rendered as well.
That's why many businesses are adopting web chat support. Compaines that leverage web chat tools on their websites provide a stronger customer experience, maximize the efficiency of their customer support agents, see bigger gains in revenue and customer retention.
That's why many businesses are adopting web chat support. Compaines that leverage web chat tools on their websites provide a stronger customer experience, maximize the efficiency of their customer support agents, see bigger gains in revenue and customer retention.
Engage with customers
instantly in real-time
instantly in real-time
My web chat empowers agents to deliver instant and exceptional support experiences. With web chat capabilities, your customer service team can anticipate customers' needs and seamlessly transfer chats to other agents, reducing resolution time.
Agents can utilize features like pre-defined responses in our live support software to provide prompt and accurate answers.
Agents can utilize features like pre-defined responses in our live support software to provide prompt and accurate answers.
79%
of businesses say offering web chat features has
positively impacted sales, revenue, and customer loyalty
positively impacted sales, revenue, and customer loyalty
“
”
This data point drives home the win-win nature of web chat for companies and customers.
If your company is going to invest in new technology and take the time to train your customer support team in how to use it, you'll want to make sure it’s worth it.
If your company is going to invest in new technology and take the time to train your customer support team in how to use it, you'll want to make sure it’s worth it.
86%
of web chat tickets end with a satisfied customer
“
”
The majority of customers are satisfied with their web chat experiences for support. In fact, 86% of web chat conversations end with a 4- or 5-star CSAT rating. There are a number of issues that can arise with any type of digital customer communication method, but based on these statistics, it’s fair to say that web chat offers a clear path to customer satisfaction.
Adding web chat to your website can
improve conversions by 12%
improve conversions by 12%
“
”
Converting website visitors to customers is key to any successful ecommerce business, so most companies will do whatever they need to in order to boost their chances of a conversion. Recent statistics show that adding web chat can increase conversion rates by 12%. This data also tells us that visitors who chat via web chat are 2.8 times more likely to convert than those who do not engage in this form of communication.
Approximately
66%
of customers expect an
immediate response to their inquiries
immediate response to their inquiries
“
”
Nearly two-thirds of buyers report that they expect an immediate response from a support team ("immediate" is defined as within 10 minutes). This may be partially because many customers are used to old-fashioned phone support, which usually results in an immediate solution to the problem. With some web chat products, you can also provide a self-service solution. We have found that it can deflect up to 30% of tickets and provide your customers with immediate responses at any hour. You can see an example of the Gorgias self-service chat below.