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Customer loyalty boosted
Reduce turnover by utilizing AI’s intent recognition to analyze customer interactions. Retarget and re-engage effectively to keep them coming back.
Empowering human touch
Blend intelligent AI assistants with human service for efficient and memorable experiences. AI handles routine tasks so agents can forge meaningful relationships.
Tailored team training
Personalize training with AI-based insights for each team member's strengths and weaknesses, optimized to maximize performance.
Efficiency multiplied with AI Copilot
CloudCX AI copilots are designed to integrate with existing tools and workflows, providing real-time support without disrupting the user’s workflow.
- AI Summarize
- AI Compose
- AI Extension
- AI Translation
- Tone Enhancement
- Reply Correction
Save agents time with AI Assist
Equipped with generative AI, CloudCX automatically summarizes customer conversations and selects dispositions, improving accuracy, reducing handle time, and helping agents get results faster.
CloudCX AI Assist uses AI to automate conversation tasks, aiding agents with real-time support. Ensure customer requirements are fulfilled with intelligent replies and advice from your current knowledge databases, troubleshooting resources, and websites.
Enhance agent efficiency by crafting relevant responses for chats and emails based on the input received.
CloudCX AI Assist uses AI to automate conversation tasks, aiding agents with real-time support. Ensure customer requirements are fulfilled with intelligent replies and advice from your current knowledge databases, troubleshooting resources, and websites.
Enhance agent efficiency by crafting relevant responses for chats and emails based on the input received.
Facilitate self-service with AI agent
Its ability to adapt to various scenarios ensures every interaction feels personal, empathetic, and tailored to the specific customer.
Utilizing natural language processing, our chatbot manages various questions and offers step-by-step help for tasks such as setting up accounts.
With generative AI capabilities, it grasps context to deliver tailored replies to intricate questions and will hand over the conversation to a human agent if necessary.
Utilize centralized info resources like PDFs, DOCX, websites, intent databases, and knowledge bases to maintain uniformity across platforms.
Customize chatbots to reflect your brand and easily launch them on Web chat, WhatsApp, SMS and other channels.
Utilizing natural language processing, our chatbot manages various questions and offers step-by-step help for tasks such as setting up accounts.
With generative AI capabilities, it grasps context to deliver tailored replies to intricate questions and will hand over the conversation to a human agent if necessary.
Utilize centralized info resources like PDFs, DOCX, websites, intent databases, and knowledge bases to maintain uniformity across platforms.
Customize chatbots to reflect your brand and easily launch them on Web chat, WhatsApp, SMS and other channels.
Refine AI knowledge base with automation and sustainability
Train the AI knowledge base model in a learning setup using the organized data, and continuously updates it with new content. This process ensures the AI knowledge base stays accurate, up-to-date, and useful for handling customer inquiries.
Use existing knowledge base articles
Use external contents : URLs & uploaded files
Use inbox conversation contents
Use existing knowledge base articles
Use external contents : URLs & uploaded files
Use inbox conversation contents
Turn calls into clarity with call transcription
Real-time call transcription improves agents' efficiency by allowing them to quickly reference conversation details and reduces call handling time. It aids in performance improvement and skill enhancement through comprehensive post-call analysis.
For customers, transcription minimizes misunderstandings and ensures swift address of concerns, boosting confidence and fostering trust with accurate documentation of their needs.
For customers, transcription minimizes misunderstandings and ensures swift address of concerns, boosting confidence and fostering trust with accurate documentation of their needs.