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Access to data in real time from anywhere
You can see who your customers are and what they do in the platform instantly.
Integration of social information
Transform every engagement across all channels into an opportunity of collecting more customers.
Access to data in real time from anywhere
Eliminate mundane and repetitive tasks, allowing agents team to focus on closing more deals and retaining more customers.
Unlimited contacts
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No limit to the number of contacts, just turn your anxiety into how to gain as many customers as possible.
Import contact list through a CSV file, you can add any new contacts in one action.
Unlimited contacts give you the space to grow and manage your audience, expand your reach without bounds.
Tailored for busy agents who want to nail contacts management easily.
All contacts at one place
See a holistic view of all engagement on their contact record in one place.
With CloudFon contacts, agents get more than just contact info—but contact actions.
Each contact record shows how customers are engaging with agents via omnichannels.
This information-rich contact database can be synchronized with any other module within the platform, giving agents a complete view of interactions.
With CloudFon contacts, agents get more than just contact info—but contact actions.
Each contact record shows how customers are engaging with agents via omnichannels.
This information-rich contact database can be synchronized with any other module within the platform, giving agents a complete view of interactions.
Rich data with custom fields & notes
Unorganized contact information is a challenge that troubles even the most successful companies. Although all businesses gather data about their contacts, handling this effectively can be a difficult task without proper tools and strategies.
Effectively organizing and collecting contact information helps you grow your customer base and build long-lasting connections.
A good way to maintain a well-organized contact list is to add personalized fields to the entries, which allows agents to conveniently keep all necessary details in a single location.
Customize tables to easily obtain flexible views.
Agents can include extra data as notes, which can be easily accessed within the contact records when needed.
Effectively organizing and collecting contact information helps you grow your customer base and build long-lasting connections.
A good way to maintain a well-organized contact list is to add personalized fields to the entries, which allows agents to conveniently keep all necessary details in a single location.
Customize tables to easily obtain flexible views.
Agents can include extra data as notes, which can be easily accessed within the contact records when needed.
Organize contacts with filter & segment
Each contact has unique needs and expectations, so it's important to have a well-organized and segmented contact database. Utilize intelligent filters and lists to cluster similar contacts, enhancing your ability to engage with them in a more focused way. This approach ensures that you provide the most relevant information to the appropriate contacts at the optimal time.
For example, you can send email campaigns that are tailored to their interests and behavior. This is a great way to increase engagement and conversions, as it shows your contacts that you understand their needs and are willing to provide them with relevant content.
For example, you can send email campaigns that are tailored to their interests and behavior. This is a great way to increase engagement and conversions, as it shows your contacts that you understand their needs and are willing to provide them with relevant content.
Enhance with social profiles
More than 3.6 billion individuals worldwide engage with social media. By linking social media profiles to contact information, agents can provide more tailored solutions.
Observing customer behavior on social platforms helps agents better understand their preferences and requirements, also enables agents to interact with contacts through their preferred communication channels.
Observing customer behavior on social platforms helps agents better understand their preferences and requirements, also enables agents to interact with contacts through their preferred communication channels.
Easy lead generation with automation
All interactions, whether through Webchat, calls, WhatsApp, or SMS, are automatically saved in the contacts to build a comprehensive profile for each customer.
The agent assist captures important details from the very first contact and can identify repeat customers on various channels. This enables agents to concentrate on more valuable tasks while the system obtains crucial customer information.
The agent assist captures important details from the very first contact and can identify repeat customers on various channels. This enables agents to concentrate on more valuable tasks while the system obtains crucial customer information.
