Combine voice and messaging for excellent customer engagement
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Combine voice and messaging for excellent customer engagement
Get Started
Omnichannel customer engagement center made easy
White Label
Multi-tiers white labeling services give both customers and their customers more freedom and flexibility to expand brands offerings without sinking too much of current resources into a single endeavor to reduce costs, development time, and expertise power; and increase the number of users by adding new features, improving UX/UI, and bringing innovative ideas to the table.
Flexible Deployment
Flexibility to choose your preferred model, including public or private clouds, dedicated on-premises solutions, or a combination hybrid approach. Deployed independently on your own server, ensures absolute data security & confidentiality and fully customizes your own system.
Simplicity
We focus on creating user-friendly interfaces, achieving seamless integration across multiple channels, and providing agents with intuitive tools for efficient responses. Automating routine tasks allows agents to deal with more complex queries, striking a balance between efficiency and personalized service. Minimizing complexity enables both customers and agents to bypass unnecessary obstacles when solving issues, leading to quicker resolution times.
Automation
Automation feature is a game-changer for its empowering agents to work more efficiently with less burnout by delivering them instant insights, while providing customers with instant, personalized, and consistent service anytime. Seamless collaboration ensuring everyone stays aligned-perfect for hybrid or global teams.
Mobility
Mobility empowers agents to work more flexibly and effectively, enhance their work-life balance while providing customers with faster, more consistent, and more accessible service. It's a win-win solution that aligns with the modern demands of both businesses and consumers.
AI-powered Chatbot
AI-powered chatbots is a powerful tool empowers agents leverage productivity by handling multiple queries simultaneously and routing complex cases efficiently while offering real-time conversation analysis and insights for better service. It also offers customers 24/7 instant responses, personalized experiences based on past interactions, and a seamless omnichannel experience across various communication channels.
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Unified inbox
Everything agents need in one place
Mobile app
Manage conversations on the go
Integration & API
Connect CRM and other platforms with less complexity
Integrate Your Preferred Apps
Streamline your communication needs effortlessly.
Seamlessly connect your apps, data, and channels within your unified customer experience platform.
Better outcomes from every conversation on your digital channels
Seamless customer experience, amplified through digital channels.
Efficiency and convenience delivered right to your doorstep!
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Frequently asked questions
Unlocking the answers to your most common queries to grow your business on omnichannel contact center.
Who are the main user groups of CloudFon digital contact center?
Contact center agents of small businesses, medium businesses, or enterprises.
Does CloudFon offer multi-tenant capability?
CloudFon offers multi-tenant capabilities for optional team management.
Does CloudFon offer an API?
CloudFon offers API access and custom solutions.
What is CloudFon generally used for?
Customer support and experience.
Does CloudFon offer guides, tutorials and or customer support?
CloudFon has extensive guides, documentation, video channels to walk you through the latest updates and best practices.
What social media channels CloudFon integrate with?
WhatsApp, Instagram, Facebook Messenger,Telegram, and plan to integrate with Twitter, Line, and LinkedIn.